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  /  Right of withdrawal

Right of withdrawal

In any case, customers can withdraw from this by sending the attached form, and return the goods at their own expense within 14 days by simple ordinary postal parcel with an average cost of 10 Euros. The Customer can also make a partial withdrawal of the order: inside the package he will find a form to facilitate it.

Bros srl will reimburse, within 14 days from receipt of the goods or proof of their shipment, the order amount including the standard delivery costs (excluding additional costs deriving from the customer’s choice) but reserves the right to suspend the payment until receipt of the goods or the client’s demonstration of their shipment.
Refunds will be made using the same payment method used in the initial transaction, with the exception of cash on delivery and Pay Pal, cases in which the refund will be made by bank transfer.